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q88o is clear about the data we handle when you use your account — what we collect, how we use it, and the choices available to you. Access to our platform depends on your local law and eligible regions in Bangladesh.
When you create and use an account on q88o, we collect the information you provide directly — your name, contact details, and the credentials you set. We also record activity that happens through your account: the markets you browse, the games you open, and the transactions you complete using payment methods such as bKash, Nagad, or Rocket. This data is used to operate your account, process your transactions, respond to support requests, and keep your account secure. We do not sell your personal data to third parties. Where we work with third-party service providers to operate the platform, those providers handle data only to the extent needed for their specific role. We retain your data for as long as your account is active and for the period required by applicable rules. If you close your account, certain records may be kept for the retention period set by the applicable framework. We use cookies and similar tracking tools to keep your session active and to understand how the platform is used. You can manage cookie preferences through your browser settings. Availability of this platform and the protections described here depend on your local law and eligible regions.
This policy covers personal data q88o processes directly through your account and the platform. It does not extend to third-party services you reach from our site — those services operate under their own policies. The four areas below clarify the boundary so you know exactly what falls inside this policy and what sits outside it.
Data collected when you log in, update your profile or change your credentials falls within this policy. Account-level security, session management and authentication records are all governed here.
Payment activity processed through your q88o wallet — including records linked to bKash, Nagad or Rocket transfers — is covered. We hold transaction logs for account and compliance purposes as required.
Browsing behaviour on q88o — the pages you visit, the markets you open — is captured in session data. This helps us keep the account experience consistent across devices and sessions.
Links or integrations that take you off q88o — including external payment platforms or provider environments — are outside the scope of this policy. Check those services' own privacy terms directly.
You have practical options when it comes to the personal data q88o holds on your account. You can request a summary of the data we hold by contacting us through the support route in your account. If any detail — such as your name or contact information — is recorded incorrectly, you can ask us to correct it and we will update the record. Where the applicable framework allows it, you may also ask us to restrict how we process certain data or to delete records that are no longer necessary. Requests are handled through the same support channels available in your signed-in account area. We aim to respond clearly and without unnecessary delay, though the time it takes can depend on the nature of the request. If you have a question about a specific transaction record linked to a bKash, Nagad or Rocket payment, include the relevant account reference when you contact us so we can locate the record quickly.
Contact support to request a summary of the personal data held on your account. Include your account reference to speed up the process.
If your name, contact number or other account detail is wrong, raise a correction request through the support channel in your signed-in account area.
For questions about how a specific piece of data is used — including transaction records tied to wallet payments — use the in-account support route and describe the record in question.
If your question is not resolved through the standard support route, ask for it to be escalated. We will confirm the steps available to you based on applicable rules and your eligible region.
If you have a question about this Privacy Policy, want to access your data, or need to raise a concern, the routes below are the ones visibly available from your q88o account. Choose the one that suits the nature of your request.
Open the chat widget from your signed-in account page. Use this for questions about your account data, session records or a correction you need made quickly.
Send a written request to the support email address shown in your account settings. This is the right route for formal data requests, deletion queries or policy clarifications.
The Help Centre inside your account area covers common privacy and data questions. Check there first for answers about cookies, session data and transaction records before raising a direct request.
We apply access controls to limit who inside q88o can view personal account data. Transaction records — including those linked to bKash, Nagad or Rocket wallet activity — are stored separately from general browsing data. Cookies used on the platform serve session continuity and platform analytics; you can review and manage them through your browser. Retention periods follow the rules applicable to our operating framework, and we do not hold data for longer than necessary.
Personal account data and transaction records are stored with access controls in place. Only roles that require the data to operate your account or respond to your support request can access it.
We use cookies to keep your session active and to understand platform usage patterns. Manage your cookie preferences through your browser settings at any time — no account login needed.
Data is kept for the period your account is active plus any retention window required by applicable rules. After that window closes, records that are no longer needed are removed from active storage.
When we update this Privacy Policy, the revised version is posted on this page. If a change affects how your data is used in a material way, we will notify you through your account or the email address on file.
These are the questions we hear most often about how q88o handles account data. If your question is not covered here, the support routes listed on this page will connect you to someone who can help.
We collect the details you enter during account setup — name, contact information and login credentials. Once your account is active, we also record transaction activity, session data and any communication you send through support channels. Availability depends on your local law and eligible region.
Transaction records linked to wallet payments — including bKash, Nagad and Rocket transfers — are held in your account history. We do not store the full credentials of your external wallet; payment processing follows the rules of the respective payment service.
Contact us through the live chat or email support route shown in your signed-in account area. Include your account reference. We will confirm the data we hold and walk you through the options available based on applicable rules in your region.
Yes. Raise a correction or deletion request through the email support route in your account settings. We will review it and confirm what is possible under the applicable framework. Some records may need to be retained for a set period even after a deletion request.
We do not sell your personal data. Where third-party service providers support platform operations, they access only the data needed for their specific role. External links or integrations on the site are governed by those services' own privacy terms, not this policy.
The updated version is posted on this page with a revised date. If the change materially affects how your data is processed, we will contact you through your registered account email or via a notification in your signed-in account area before the change takes effect.